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Fastcorp offers standard phone and email support, is available during our regular business hours (8:00 am to 5:30 pm ET), and is free for as long as the machine is warranted. Once out of warranty, you will need to select a service plan in order to continue receiving this standard support. If you elect not to purchase a Fastcorp service plan, you can still receive phone support at the non-contracted machines rates.
Legacy products
Current products
| Machine Type | Model | Warranty |
2-year Extended Warranty |
Out of Warranty (covers up to 15 machines) | ||
|---|---|---|---|---|---|---|
|
|
|
|
|
Bronze Plan |
Silver Plan |
Gold Plan |
|
CURRENT |
DIVI |
5-year, limited |
$1,000 |
$1,000 |
$2,500 |
$4,000 |
|
LEGACY |
Evolution |
2-year |
$1,500 |
$1,500 |
$2,500 |
$4,000 |
|
LEGACY |
Z400 |
n/a |
n/a |
$1,500 |
$2,500 |
$4,000 |
|
ARCHIVE |
F631 |
n/a |
n/a |
$1,500 |
$3,000 |
$5,000 |
|
ARCHIVE |
F820 |
n/a |
n/a |
$2,000 |
$4,000 |
$6,000 |
| Current Production | Previous Generation | Legacy Product | Archive Products | |
|---|---|---|---|---|
|
Model |
DIVI |
Evolution |
Z400 |
F631 & F820 |
|
Product Status |
Current |
Production recently ended |
Out of production over 8 years |
No longer producing |
|
Email & Phone Support |
Available |
Based on warranty status |
Based on service plan |
Limited based on service plan |
|
Field Service |
Call for rates |
Call for rates |
Not available |
Not available |
|
Training |
Available |
Available |
Limited call for rates |
No longer available |
|
Retrofits/Upgrades |
Continuing |
Continuing |
Ceased |
Ceased |
|
Spare Parts |
Available |
Available |
Limited |
Limited |
|
Software |
Available |
Available |
Limited |
Limited |