For anyone who has ever craved premium ice cream at midnight but had no place to go and get some from, Katie’s Ice Cream had you in mind. Katie’s Ice Cream is a family business inspired by Tom Costa, his wife, and four children. To maintain family time for himself and his staff, Katie’s is closed on Sundays.
“Family and recreational time are important for all of us, but I wanted to allow customers to come by on Sundays and after-hours and still be able to enjoy a few scoops of delicious ice cream. I began researching after-hours retail and came across Fastcorp Vending.”
“I worked directly with Fastcorp’s vice president, Colleen Morris, who assured me Fastcorp could design and manufacture a versatile, efficient machine that could vend ‘nicely frozen ice cream’. The machine’s configuration focused on 2 container sizes: a single-serving cup with a wooden spoon and lid, and a take-home pint container.”
The DIVI offered Katie’s customers a 24-hour robotic storefront that accepts cash and cashless payments, and enables Tom and his family to enjoy their Sundays. “The DIVI sits next to our front entrance. Customer engagement has been a great added bonus in both our physical location and social media.”
Using assets provided by Tom, the Fastcorp team provided a mock-up of how the DIVI would look. Tom and Katie’s team were originally considering a theatrical-style traditional unit but ultimately decided on a programmable 24″ touchscreen menu and media player.
Customer excitement about having a vending ice cream machine has generated more traffic than we imagined.
It has exceeded my expectations, a few hundred dollars each Sunday and, even vending ice cream during our open business hours.”
Demand for convenience, has pushed businesses to find new ways to distribute goods while remaining safe and compliant.
In a world where time is of the essence, and convenience reigns supreme, businesses are constantly seeking innovative
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